At Outdoor Voices Store, we design our CloudKnit collections and performance apparel to move with you seamlessly from Daytime adventures to Cocktail hour. We want you to feel just as confident in your purchase as you do in your gear. Our shipping and returns policies are crafted to be straightforward, secure, and respectful of your active lifestyle.

Shipping Information

We process all orders from our home in Plains, US with care and efficiency, getting you ready for whatever’s next—whether it’s Hike & Climb or Desk to Dawn.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is on its way.

Shipping Methods & Delivery Times

We ship globally (excluding some remote regions and parts of Asia). Please see your options below:

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after shipment.

2. Free Shipping

  • Carrier: EMS
  • Cost: FREE on orders over $50 USD.
  • Delivery Time: 15-25 business days after shipment.

Delivery times are estimates and may vary due to customs processing or carrier delays. You can track your order using the link provided in your shipping email.

Returns & Exchanges Policy

We accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, the item must be unworn, unwashed, in its original packaging, and with all tags attached.

ⓘ Please Note: Non-Returnable Items

To ensure the health and safety of all our community of movers, the following items are final sale and cannot be returned or exchanged:

  • Necklaces & fine ACCESSORIES (for hygiene reasons).
  • Any item marked as “Back In Stock” or from a final clearance promotion.
  • Gifted or discounted items specifically noted as non-returnable at purchase.
  • Products that have been worn, washed, or damaged after delivery.

This policy aligns with our commitment to quality and safety for all customers exploring our Collections.

How to Return or Exchange an Item

Follow these simple steps. The process mirrors the clarity we bring to our site navigation—think of it as moving from Bags to Best Sellers, but for your order.

Step-by-Step Process

  1. Initiate Your Request: Within 15 days of delivery, email us at [email protected] with your order number and details. Use the template below to ensure we have all needed information.
  2. Receive Instructions: Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
    • For exchanges or defective items, we provide a prepaid return shipping label.
    • For standard returns, a return shipping label will be provided at a cost deducted from your refund.
  3. Ship the Item: Securely pack the item in its original packaging, include the RMA number visibly on the package, and ship it via the instructed carrier.
  4. Track & Confirm: Once we receive and inspect your return (typically within 5-7 business days after arrival), we will notify you via email.

Refund Timeline & Method

We process refunds with the same efficiency we apply to order fulfillment.

  • Timeline: Refunds are processed within 5-10 business days after we receive and approve your return.
  • Method: The refund will be issued to the original payment method used during purchase (e.g., Visa, MasterCard, JCB, PayPal).
  • Deductions: Original shipping costs are non-refundable. For returns (not exchanges), a return shipping fee may be deducted unless the return is due to our error or a defective product.

Note: Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

Exchange Process

Want a different size, color, or style from our Apparel + More or Men’s collection? Exchanges are simple:

  • Follow the return steps above, clearly stating the desired exchange item (product name, size, color).
  • If the exchange item is of higher value, you will be invoiced for the difference. If lower, you will receive a refund for the difference.
  • Exchange shipping is free for customers within the policy guidelines.
  • Exchange orders are processed with the same care as new orders. Processing time is 1-2 days, and shipping will follow your selected method (Standard or Free Shipping).

Return & Exchange Request Template

To speed up the process, please copy, paste, and fill out the following template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Outdoor Voices Team,

I would like to request a [Return / Exchange] for my recent order.

Order Number: [Please provide]
Order Date: [Please provide]
Item(s) for Return/Exchange:
– Product Name:
– Size:
– Color:
– Reason for Return/Exchange:

For Exchanges, desired replacement item (if known):
– Product Name:
– Size:
– Color:

Shipping Address (for exchange or confirmation):
[Your Full Name]
[Street Address]
[City, State, Postal Code]
[Country]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Need Help?

Our team is here to support you—just as we’re here to help you #DoThings. For any questions about returns, exchanges, or your order, reach out:

Email: [email protected]
Address: Outdoor Voices Store, 3340 Conference Center Way, Plains, US 18705

We strive to respond to all inquiries within 1-2 business days.

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